EMPOWER - We are at your service

Throughout the entire product life cycle, iNOEX supports its customers with worldwide expert service. The result: Increased capacities, less machine downtime and long-term market competitiveness. The service concept of iNOEX is based on the best possible combination of high-quality, high-performance equipment and systems with the matching service offer and the supply of spare parts in OEM quality.

 

to service hotline

IMPROVE - We reach your goals together

Even before the purchase of a system, the iNOEX service department is available for consultation. With our experience, based on many thousands of installations, we determine the most suitable technology. In doing so, we carefully look into the product characteristics as well as the process engineering requirements of the production process. We offer customers worldwide comprehensive services to improve efficiency and production performance. The wide range of service solutions can be tailored and customized to suit any company's operations.

SUPPORT - We are ready to serve you

Customer satisfaction is our top priority. The friendly and committed service team provides competent assistance and fast turnaround of customer requests. We always think and act in a customer-oriented way. We attach great importance to an open and ongoing communication with our customers as well as to a permanent and personal customer relationship. We are at your service face-to-face - via service hotline or directly on site.

 

Overview of iNOEX services

Mechanical installation of the products is usually carried out by the customer. Most iNOEX systems are plug-and-play solutions and can be commissioned quickly and easily. Customers are aware of the conditions on site and can flexibly choose the most convenient timing. The iNOEX service team is always available to assist with any questions. Optional on-site installation support can also be provided.

Advantages:

  • Plug-and-play solutions for fast and trouble-free commissioning
  • Support by our service team
  • Optional on-site installation support

After successful installation, commissioning takes place. This can be carried out either on site or via a remote connection by an experienced service technician or engineer.

On-site commissioning involves checking that all installation work, cabling and connections have been carried out properly and that the system is ready for operation. After parameterization, the technician ensures that the measuring function provides appropriate measuring values. Furthermore, the ordered control loops and functions are tested and the respective line is optimized.

Remote commissioning is carried out by the customer's own electrician who is in remote communication with an iNOEX technician. He receives topic-specific documentation and instructions and carries out the appropriate steps on site. Thus, no further special knowledge is required in addition to a technical qualification. Additionally, an internet connection to the product is required. iNOEX offers communication modules with pre-installed software, which are available as a purchased part or as a rental item. The license to use the software can be flexibly extended.

Advantages:

  • Fast availability of the systems
  • No travel expenses of the service technician for remote commissioning
  • Test of control loops and functions
  • Optimization of control parameters to the line

After complete commissioning of the product, a system briefing (duration approx. 2-3 hours) of the system operators and the operating personnel takes place. The employees are prepared for the correct handling of the system and learn the functions that are required when managing the system. This guarantees safe handling, efficient operation, reliable long-term operation, an extended product life cycle and the avoidance of downtime due to operating errors. Of course, by setting all parameters perfectly, precise measurement results are achieved, and line performance is improved.

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